K2 Solutions Group, Inc. an ITIL Service Management enablement firm leveraging CMDB and CMS

A FIRM Structure

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ABSTRACT: In order for a structure to withstand the test of time and support larger efforts it must be built upon a strong foundation. The CMS is no different. For it to enable all of the ITSM process to reach their full potential, it too must be designed and built with the enterprise in mind.  This article was written for and first released on the itSM Solutions® DITY™ website November 17, 2009.

If you would like to read the remainder of this article, you can download it by clicking here. You must first login to access the download file. If you already logged in to the site, you will be taken directly to the download. Otherwise, you will need to login and then navigate to the download again

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The CMDB Imperative

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This Key Note address was delivered by Carlos Casanova and Glenn O'Donnell at the Lehigh/Delaware Valley Local Interest Group Annual Conference in March 2009 and is available only via download.

If you would like to view this presentation, you can download it by clicking here.

How To Prepare for a Budget Crisis

Registered User Downloads How To Prepare for a Budget Crisis

ABSTRACT: The economic situation which began in late 2008 and will remain in place for at least 2009, demands that organizations are wiser with their budgets. These scenarios typically wreak havoc for long term strategic initiatives like IT Service Management that demand cultural transformation. Mr. Casanova in this article describes certain steps that you can and should take to help ensure that your initiative is not cut from the budget.

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Making your Service Management Case Using Business Drivers

download_image Making your Service Management Case Using Business Drivers

This presentation was delivered to the itSMF New England LIG on February 23, 2009 in conjunction with CIV Consulting and is available only via download.

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Partnership or Adversarial

Registered User Downloads Partnership or Adversarial

ABSTRACT: The relationship between IT and Business is many times overlooked as the reason for success or failure. In this article Mr. Casanova discusses various topics that IT managers should think about as they move forward in a changing environment.  This article was first published in the itSMF USA July 2009 Newsletter.

If you would like to read the remainder of this article, you can download it by clicking here. You must first login to access the download file. If you already logged in to the site, you will be taken directly to the download. Otherwise, you will need to login and then navigate to the download again

Read more: Partnership or Adversarial

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