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This presentation was delivered by Carlos Casanova to the itSMF Dallas/FortWorth and New York City LIGs in June 2009 and part of a series of jointly promoted events with itSMF USA and EMC. The presentation is available only via download.
If you would like to view this presentation, you can download it by clicking here. |
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Data Assembly Delivers Actionable Information |
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ABSTRACT: The key to value is the transformation of data into actionable information. In this document, Mr. Casanova demonstrates this principle with an example from his book and a new diagram to clarify how the business cycle and service details must be factored into the CMS for value to be gendered from it.
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Interview: Erin Kelly editorial assistant at TechTarget interviewed President of K2 Solutions Group; Carlos Casanova and Forrester Research Senior Analyst; Glenn O'Donnell.
In their book The CMDB Imperative: How to Realize the Dream and Avoid the Nightmares, configuration management database (CMDB) consultant Glenn O'Donnell and implementer Carlos Casanova demystify CMDB implementations and discuss how to exploit the benefits of CMDB tools.
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This Key Note address was delivered by Carlos Casanova and Glenn O'Donnell at the Lehigh/Delaware Valley Local Interest Group Annual Conference in March 2009 and is available only via download.
If you would like to view this presentation, you can download it by clicking here. |
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