Solutions
Education
Services
Solutions
| Solutions Offerings |
ITSM/ITIL Educational and Professional ServicesThe IT Infrastructure Library (ITIL), already well established in the United Kingdom and many other parts of the world, is also becoming a standard framework for organizations in North America seeking to implement or improve their IT Service Management (ITSM) processes. The disciplines that are bourne out of an ITIL implementation enable organizations to correlate their IT components with the services their business partners deliver and most important help them to clearly understand the actual direct costs associated with each business service. Our approach is to combine our practical hands-on experience designing and architecting systems with our first hand experience implementing the ITIL framework in order to deliver the most cost effective, value based and practical solutions possible.
Education
Education is the key ingredient and necessary tool to any successful venture in life and educating yourself in the ITIL framework is no exception. We understand that there are many ways that you can acquire the right tools to educate yourself about the ITIL framework. Individuals as well as organizations sometimes need different tools in order to achieve the knowledge which they seek. K2 Solutions offers an educational curriculum that is flexible enough to satisfy every organizations' needs. We recognize that organizations are seeking varying levels of support across the ITIL framework and each have their own budgetary constraints. This is why K2 Solutions Group, in conjunction with our educational partner, offers accredited educational courses via remote technologies as well as in the traditional classroom setting. Also unique to our educational solutions, we offer a mentoring option for the remote training to support the students throughout their course work. Our Educational offerings come in the following form
Professional Services
K2 Solutions Group can provide complete project management, business process design and technical implementation support for your IT Service Management initiatives. It is clear that many initiatives never actually get off the ground due to uncertainty in "what to do" and "how to do it". This is why we also provide executive level strategic adivory services to help senior level leaders establish a vision and strategy. Because of our hands on experience designing and architecting systems, we can support you from inception throughout deployment in a strategic pin-point utilization model that we have designed. We have expertise in all aspects of the ITIL© life cycle but have a definitive specialization in CMS and CMDB implementations due to our founders' industry leadership in this area. Our pin-point utilization model promotes a partnership approach so as to minimize your costs while while maximizing the value you receive for our services. We do this by working with you at strategic points of the initiative over a stretch of time rather than continuously for short durations when our services might not be needed. We strongly believe that most organizations have immensely talented people that simply need guidance in the proper direction whereas other service providers feel that they must "take over" your initiative and be with you for every minute of the day. Although our principle services are designed around IT Service Management, nearly two decades of experience has demonstrated to us that the fundamentals and tactics necessary for delivering successful ITSM programs are similar to those necessary for simplification efforts and with slight enhancements can also support sustainability efforts with very little extra cost. This is why we have chosen to infuse the concepts of Sustainability and Simplicity into our ITSM solutions whenever the financial cost analysis supports doing so and it does not impact deadlines. Our Professional Services offerings are designed around the following three principles at both strategic and tactical levels.
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